Can I connect my phone and DJI Goggles simultaneously to the Mavic Air remote controller and still see a real-time video feed?
No. Although the two USB ports on the remote controller support video signal, they are unable to output video signal simultaneously.
Can I connect my smartphone to the remote controller using an ordinary USB cable?
Yes. You can use an ordinary USB cable to connect your smartphone to the remote controller via the USB port at the bottom of the controller, but this may result in more discomfort when handling. Different cables come with the aircraft to meet your needs.
Where can I find the Mavic Air’s Wi-Fi name and password?
For safety reasons, every Mavic Air has a unique Wi-Fi name and password. These are listed on the side of the aircraft body, in the battery compartment, and on the carrying case. (For iOS systems, iOS v9.0 or later is required.)
Connect your smartphone to the aircraft’s Wi-Fi by scanning the QR code with DJI GO 4 app for first-time use. Alternatively, you can manually type in the Wi-Fi name and password.
How can I change the Mavic Air’s Wi-Fi name and password?
First, connect your smartphone to the aircraft via Wi-Fi. Next, enter the DJI GO 4 app and go to Wi-Fi Settings to change the Wi-Fi name and password. You can also change the Wi-Fi name and password with DJI Assistant 2 on a computer.
Is it possible to connect to the Mavic Air’s Wi-Fi by using a third-party app to scan the QR code?
No. You can only scan the QR code to connect to the aircraft’s Wi-Fi using DJI GO 4.
Should I take the propellers off when transporting the Mavic Air?
Doing so isn’t necessary.
Why does the Mavic Air use non-foldable propellers?
The non-foldable propellers are more streamlined, making the Mavic Air smaller and more portable when folded.
What is the highest level of wind the Mavic Air can resist?
The Mavic Air can withstand wind speeds up to 10 m/s.
What is the Mavic Air’s max service ceiling above sea level?
16,400 ft (5000 m).
What is the maximum control range of the Mavic Air in SmartCapture?
The control range is 6.56 – 19.68 ft (2 – 6 m).
What Panorama modes does the Mavic Air support?
The Mavic Air supports the following panorama modes:
Vertical: The camera automatically takes three vertical photos, stitching them into one panorama.
Horizontal: The camera will take nine photos from different angles, stitching them into one panorama.
180°: The Mavic Air automatically rotates its body and gimbal shooting 21 pictures, stitching them together in DJI GO 4 for a breathtaking 180° panorama.
Sphere: The Mavic Air automatically rotates its body and gimbal to shoot 25 photos, stitching them together for an eye-catching spherical panorama.
When flying the Mavic Air close to me in SmartCapture mode, why does the aircraft remain at eye level?
SmartCapture only allows the Mavic Air to fly at eye level when it’s 9.8 feet (3 meters) or less away from you. This is to ensure better flight safety and control precision. You can gesture to fly higher or lower when it’s farther away from you.
Can the Mavic Air Battery Charger be used to charge the aircraft and RC at the same time?
What is the Battery to Power Bank Adaptor used for?
Users can insert the adaptor into a battery and turn it into a mobile power bank.
What functions does the power button perform?
The power button powers on and off the battery. To do this, press it once, and then press again, holding it for at least two seconds to power on or off the battery.
The power button also allows you to check the battery level. To do this, press the power button once and observe how many LEDs light up for the power level.
How long does it take to charge a battery fully?
It takes 55 minutes to charge a battery fully when using a standard USB charger or a Charging Hub.
How often should I charge my batteries?
It is recommended to charge batteries at least once every three months fully.
Can I use other apps while updating DJI GO 4?
No. If you do, the update will fail. You will then need to download the firmware and update again.
Why does DJI GO 4 remind me to reconnect to the Mavic Air’s Wi-Fi right before it restarts to complete the update?
Before the update is complete, the aircraft will need to restart. Once it does, reconnect your mobile device to the Mavic Air’s Wi-Fi. DJI GO 4 is just reminding you that you will need to do this for a successful update.
Can I disconnect from the internet once the firmware is downloaded successfully?
What should I do if the aircraft and battery firmware versions are inconsistent?
Connect the Mavic Air to DJI GO 4, and the app will inform you of appropriate updates to ensure consistency.
What factors could lead to an update failure?
a. Low-battery level. Make sure the battery level is higher than 50%.
b. Powering off the Mavic Air or the remote controller during the update. If this happens, please restart the Mavic Air and the remote controller and begin the update again.
c. Internet disconnection when downloading firmware.
d. If update failure persists, or the remote controller does not link with the aircraft, there may be firmware inconsistencies between devices. In this case, use DJI Assistant 2 on your computer to update your aircraft and the remote controller to the latest versions separately.
What is the Mavic Air’s video transmission range?
When connected to the remote controller:
FCC: 4000 m, CE: 2000 m, SRRC: 2000 m (unobstructed, free of interference, when FCC compliant).
FCC: 4000 m, CE: 500 m, SRRC: 2500 m (unobstructed, free of interference, when FCC compliant).
When connected to a mobile device:
Max height: 50 m
Max distance: 80 m
What is the resolution of the Mavic Air’s video transmission?
720p at 30 fps.
What is the latency of the Mavic Air’s video transmission?
The video transmission latency to your mobile device is 170 to 240 ms. However, this is subject to the performance of your mobile device and signal interference.
Can frequency bands be manually adjusted during video transmission?
DJI GO 4 chooses a frequency band automatically by default, but users can manually select between 2.4 GHz and 5.8 GHz frequencies, according to actual needs.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Drone with camera for sale (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.dronewithcameraforsale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent store, sent very quickly. The parcel came from singapore to st. petersburg in 15 days. Already charged/updated tomorrow i'll try to fly! Seller recommend!
27 Apr 2019 04:06
good interaction with the store. the item was shipped from UK and reached to me within 5 days of ordering. I order from UK and recieved the parcel also from UK. no hassels. polite seller. answered my queries.
26 Apr 2019 09:32
The store is sociable, answers almost immediately, sent very quickly, to krasnodar came in 8 days, after a day he was in my hands, the box is not even wrinkled, glory to the gods mail of russia can be seen when necessary))) advises who wants, take from this seller
20 Apr 2019 06:43
Very fast shipping. Product came in excelent condition and works without problem. Recommend the store
18 Apr 2019 02:22
It was extremely fast shipping, just 3 days since payment was done, incredible! This was my second order, same good packaging as before, no any issues
17 Apr 2019 21:39
i received in 9 days at my door.
16 Apr 2019 05:43
Arrived 5 Days after purchase, all perfect. Top Seller!
16 Apr 2019 03:56
Very happy with the purchase. Fast shipping and the perfect drone as you would buy from any official store. Totally recommended.
12 Apr 2019 12:31
Amazing! Super fast shipping! Arrived in just 3 days! All good, sealed box, working perfectly! RECOMMENDED store!
9 Apr 2019 04:40
I ordered a combo. Communication with the store is excellent. The goods went to the rostov region for 12 days. Everything is included. I recommend.